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The Future of Collaboration Involves You

Polycom is creating a culture of collaboration, mirroring the way people want to be, naturally. It transform everything about the way we do business. Together, it enables a workforce that can connect, share and collaborate from any location with anyone, anywhere.

 

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Work is no longer a place you go. The traditional office is giving way to more open, more shared and more cost-effective combinations of public and private spaces. Collaborate anywhere, you pick the space we make it possible.

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In the Workplace of the Future, technology doesn’t get in the way. This means creating more opportunities for visual collaboration with technology that delivers a reliable, intuitive, innovative, high quality and seamless experience – superior audio, video and content. Collaborate naturally, as though you were there.

 

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When collaboration tools are integrated into your workflow and accessible to everyone, they quickly become a natural part of daily activities. Employees are free to focus on what matters to the business. These are the trending transformations that drive: Productivity gains, Competitive advantage, Greater market success. And it all starts with workflow. Collaborate with Impact – Enable collaboration as a business practice.

 

Learn more on effective collaboration with our salespersons – sales@kasturi.com.sg / +65 6743 9734

Cisco CMR Cloud: Its not magic! Meetings can be this simple!


Cloud-Based Video Conferencing Service

Cisco Collaboration Meeting Rooms (CMR) Cloud is a video conferencing service. It couples WebEx Personal Rooms and the cloud-based WebEx Video Bridge into one, always-available meeting experience. CMR Cloud is accessible from any standards-based video device. It provides simple, highly secure collaboration from the scalable Cisco WebEx Cloud.
For organizations seeking a cloud-based video conferencing service, CMR Cloud is:

  • Simple – Use easy controls to create, launch, and join meetings.
  • Scalable – Support up to 1025 participants in a single meeting.
  • Global – Extend global reach with data centers all over the world, offering consistent quality.
  • Flexible – Cloud deployment model is offered as a subscription service.
  • Proven – It integrates industry-leading voice, video, and content sharing technologies into one experience.

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Cisco Collaboration Meeting Rooms (CMR) Case Study

Vital Images uses video conferencing to help workers be more productive in global meetings without a hardware investment.

Challenge
Vital Images develops software that creates 2D, 3D, and 4D images of the human body that help clinicians make faster, better decisions. Employees needed a way to participate in a variety of video and web conferencing meetings, across a variety of platforms.

Solution
Vital Images now uses Cisco Collaboration Meeting Rooms (CMR) Cloud to help workers anywhere in the world collaborate using any video device.

Results

  • Travel expenses were reduced by US$40,000 and travel days dropped from 20 to 10 for the quarterly sales summit.
  • More remote employees, partners, and customers participate in video conferencing meetings using different video-enabled devices from any location.
  • Cloud-based service scales to match changes in business needs.

Speak to us to know more – sales@kasturi.com.sg / +65 6743 9734

Why is Customer Experience so important?

“Customer experience is the last source of sustainable differentiation and the new competitive battleground” — Tiffani Bova, Gartner Vice President and Distinguished Analyst

A positive customer experience is important in that customers are savvy and have the power choose between competing companies, which offer varying levels of customer service from poor to excellent. In fact, a recent study done in 2014, by card network provider American Experience found out of 10 countries, Singapore was ranked second – tied with the United States – in their willingness to pay more for excellent service. India ranked first. Nearly 80 per cent of consumers here were willing to spend more if they could get excellent service, 14 per cent more on average.

In today’s competitive environment, business owners must understand and invest in customer experience solutions. Here are the reasons why:

Customer Experience improves customer satisfaction. The goal is to create a consistent customer experience across all touch points that meets or exceeds the standard you have set in terms of what you want to deliver. At every touch point, you will ensure that the promise of a positive experience is being upheld and that the customer can experience a certain level of superior service: whether it is from sales, customer service, accounts or support.

It fosters repeat customers and customer loyalty.  Investing in increasing customer loyalty will still yield positive results. But you cannot fake loyalty: customer loyalty is built through great customer experiences that exceed expectations. A superior customer experience becomes a unique and valued offering for the consumer, who recognizes they may not have the same experience with a competitor and does not want to take that risk by switching.

Increase revenue and sales. Your customers are asking for a better experience. They show you they care with their wallets, not just their mouths. Another study, 2011 Customer Experience Impact Report, found that 86% of buyers said they would pay more for a better customer experience. Again, customers value good service and they are prepared to pay for it.