Avaya: Architecture

Avaya: Architecture

Do you experience those customer service nightmares; no one answered your email, ignoring your chat, and when you call,.. assigned to random people, and referred, you’d need to explain repeated times?

As a business, with Avaya’s Contact Centre Solution for IP Office, your customers’d be instantly identified by their caller ID, enabling automated routing to the agent they’ve spoken to last time, or agents based on the skill level/preferred language.

Even if they’re transferred among agents, all their information will be seamlessly moved with them. Managers can also listen in on calls and provide help when necessary!